Living in a state of disrepair
A black and white short-haired dog happily wags its tail and retreats to a three-bedroom townhouse at 1500 Caldwell Ave.
Its owner, Andrea Terry, an OCH tenant, says she has lived in this house and raised her now adult children for the past 23 years.
The living room – there is a futon, a television and a bed – is painted in bright blue with some decorations. Then there is the large hole behind the bed.
A tour of the house reveals more hidden flaws, including missing kitchen drawers, broken electrical outlets and mold in the walls.
Some of the damage to the house was caused by children growing up, Terry admits. Other things have been broken since the day she moved in.
“I’m embarrassed to bring people here because of the lack of repairs,” she said. “It’s heartbreaking for me because I used to care, but now it’s like, why care when they don’t care how you live?”
If urgent repairs are needed, they’re pretty good, Terry said of the OCH maintenance staff, but you can expect to wait weeks, months, or even years for anything to get fixed. other be repaired.
“It makes me a bit depressed, asking for help, needing to do things and not doing anything.”
On the housing company’s website, staff aim to respond to urgent issues such as blocked toilets, broken elevators, broken locks or flooding within 24 hours.
For regular maintenance like dripping taps, torn screens and cracked windows, it aims to fix them within seven working days.
Larger renovations or replacements, such as bathtubs or kitchen floors, can take up to 60 days, and this should be planned.
“We can’t always guarantee these standards, but we always try to meet them,” according to the housing company’s website.